Digital Banking

Your online security has always been a top priority.     

That's why Enhanced Login Security is so important. This security service is free, easy, and most importantly, gives you extra protection from fraud and identity theft.

Enhanced Login Security significantly increases your level of protection online. Not only will your password and user id be recognized, but your computer will be recognized as well. If we don't recognize your computer – you've logged in from a public computer or one you haven't used before - you will be prompted to authenticate the device by providing a one-time pass code you receive either via text or phone call depending on your settings. This step acts as an additional line of defense against unauthorized access to you accounts.

Yes, you can transfer funds from your Tropical account(s) to your loan via Online Banking. In the Accounts section click the Transfer button to go to Move Money.  Another way to get to Move Money is by clicking the Pay button on your loan account in the Accounts section. Use the drop-downs to select your From and To accounts and complete the payment.

You can also pay your TFCU loan with funds from another institution by doing the following:        

Sign on to Online Banking                    
Select the Additional Services link                    
Select the Make a Loan Payment link
Select the loan you wish to pay and follow directions 

Yes, with Funds Transfer.  To access, sign in to Online Banking and select MOVE MONEY, External Transfers then Transfer Funds 

TFCU's team is dedicated to keeping our members banking experience as secure as possible. Here are some ways to keep yourself safe when logging into mobile banking:

• Use the biometric features enabled on smart devices 
• Use unique usernames and passwords
• Keep your phone locked when not in use 
• Do not save your login information on your phone 
• Keep your phone and PocketBranch, TFCU's mobile app, updated to the latest version

Yes – you can connect your TFCU account to use Person-to-Person payment app available, BUT it’s important to understand the security concerns around using this method of payment. We get that it’s fast and easy, but that’s exactly what the fraudsters look for when trying to steal money electronically. Check out our tips on using P2P payment apps safely. 

Download our Mobile App from the Apple App Store or Google Play Store.  

Your account must be in good standing with no negative flags.

If you are receiving an eligibility error message, please contact us at 888-261-8328

If you are receiving an error message in regard to the check image being rejected, please ensure you are taking the picture in a well-lit area and that the check is flat on a dark background.