We would like to know how we can make your experience with Tropical Financial even better. We are
here to help you with any of your financial needs from deposit and loan accounts to investment and
insurance services. Tropical Financial Credit Union, since 1935, is here for you.

There are a variety of ways that you can contact us:

1. HomeBranch - Access your account by telephone 24 hours a day at 305-266-9697 in Miami-
Dade Counties or all other areas 1-800-835-2692. HomeBranch conveniently gives you instant
access to account balances, transfer funds or get information about the last withdrawal from
your checking and savings account.

2. Visit any of our convenient branches during normal business hours;

3. Online Banking – Access your account, access Bill Pay, Schedule Transfers, Finance Works, and
much more.

4. Mobile Banking – Access your account with your mobile device, iPad, iPhone, Android APP,
access us via you mobile WEB browser, or Text enabled mobile device.

5. Call us at 305-261-8328 in Miami-Dade or 1-888-261-8328 or in other areas and speak with one
of our Member Representatives during business hours.

6. Write us or mail us your deposits at:
Tropical Financial Credit Union
Attn: Operations
P. O. BOX 829517
Pembroke Pines, FL 33082-9917

7. Or, e-mail us using the form below.
For security purposes, please do not send any confidential information (i.e. account number,
social security number) via e-mail. For specific account information, please call our Contact
Center at 305-261-8328 or 1-888-261-8328, outside Miami-Dade County. TFCU will respond to
your e-mail by the end of the following business day.

(If you are requesting to update your address, please log on to Online Banking then click on "Secure Forms.")