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Coronavirus (COVID-19) Status Updates

At Tropical Financial Credit Union, we make decisions based on the best interests of our members, employees and the communities we serve.  That is especially true now as we confront the coronavirus together.   In this very dynamic situation, which is constantly evolving, please check this page frequently for updates about our services.  Thank you for your understanding.


 
Latest Updates As Of 4/02/2020 at 5:00 PM (EST) 

For a list of all branches currently open, please see updates on the right panel. 

  • Those with active Certificate of Deposit with us, until further notice, we are waiving the penalty for early withdraws or closures. See additional details here 
  • Important information about stimulus checks and small business resources provided. Click here for details.
  • Frequently Asked Questions & Answers Added
    Click here for details
  • All TFCU branches will be eliminating Saturday hours effective immediately
  • Shared branching transactions will not be available at any TFCU branches until further notice
Emergency Relief Efforts

In order to help relieve some financial stress during this difficult time, we are offering members: 

Emergency Loan
Loan Deferment

Select a button above for additional assistance.

TFCU Branches Open For Monetary Transactions

  • North Dade: Drive-Thru ONLY, M-F, 8A to 6P 
    20395 NW 2nd Avenue
    Miami, FL 33169
    Phone: 305-370-1020
  • Fort Lauderdale: Drive-Thru ONLY, M-F, 8A to 6P
    5900 N. Federal Highway
    Fort Lauderdale, FL 33308 
    Phone: 954-517-7780
  • Pembroke Pines: Drive-Thru ONLY, M-F, 8A to 6P 
    15740 Pines Blvd.
    Pembroke Pines, FL 33027
    Phone: 954-517-7720
  • Miami:Drive-Thru ONLY, M-F, 8A to 6P 
    8000 NW 7th Street
    Miami, FL 33126
    Phone: 305-370-7280
  • West Palm Beach: Drive-Thru ONLY, M-F, 8A to 6P 
    6786 Okeechobee Blvd
    West Palm Beach, FL 33411
    Phone
    : 561-207-3700

All Other Branch Locations Can Assist Members Via Phone, Lobbies Will Remain Closed Until Further Notice.

  • Miramar, Phone: 954-517-7700
  • Plantation, Phone: 954-517-7740
  • Coral Springs, Phone: 954-517-7760
  • Kendall, Phone: 305-370-1151

We continue to encourage members to take advantage of Pocket Branch, TFCU's mobile app. Download below

TFCU's mobile app and online services as we continue to practice social distancing - an activity you can do with digital channels:

  • Mobile check deposit
  • Make payments
  • Transfer funds
  • Access your accounts
  • Update personal detail
pocket branch TFCU
TFCU android store mobile app download
itunes download

 

What You Need To Know

Looking back over the last 85 years, we have been with our members through national crises, natural disasters, and local tragedies. Through it all, we’ve been here for our members and for each other. Today, there is a lot of uncertainty surrounding the Coronavirus, and we all may be feeling on edge as the country takes steps never taken before. But know this…for 85 years we have withstood external forces testing us as individuals, as South Floridians, and as Americans.  Our members continue to be a high priority along with our employees, and to that end we will be implementing additional measures as they become necessary.

Certificate of Deposit Update 

In addition to assisting you with loan payments, we also want to make you aware that if you have an active Certificate of Deposit with us, we are, until further notice, waiving the penalty for early withdraws or closures.  Please contact your local branch for details, or, click on the button below to complete a form, and a Tropical associate will be happy to contact you.

GET HELP WITH MY CD

Stimulus Package Information

Recently, the CARES act was signed into law which provides relief to both consumers and small businesses. 

Consumer Information
Consumers will be eligible to receive stimulus funds, provided under the CARES act. For information regarding stimulus funds please visit the IRS  and to get an idea of how much you qualify for please refer to this calculator .

Small Business Information
Small businesses will be eligible to receive loans provided under the CARES act. Please refer to the Small Business Administration’s website for information on how to obtain an SBA loan. Our team is here to help with new and existing business loans, that are non-related to the CARES act. 

Protect yourself from fraud!

Unfortunately, we know from past experience that scammers use times of crisis and fear to take advantage of consumers.  In South Florida, we were already seeing an increase in fraud, particularly with identity theft and income tax fraud.  

Important Reminder:  Tropical Financial representatives will never call you and ask you to give your personal information such as account number or social security number over the phone.  Unless you call us, if you are receiving these types of questions, it is probably fraud. 

You can stay up-to date on the latest scams on the Federal Trade Commission’s website at. www.ftc.gov.  Search “Coronavirus” for the latest alerts and tips regarding this latest crisis.  Complaints about fraud, scams, phishing, identity theft, unwanted telemarketing, credit or debt issues, or other unfair business practices may be submitted to https://www.ftccomplaintassistant.gov

Internal Revenue Service (IRS) also has important updates on how to avoid identity theft on their website at www.irs.gov.  Reminder, the IRS will never:

  • Initiate contact with taxpayers by email, text or social media to request personal or financial information
  • Call taxpayers with threats of lawsuits or arrests
  • Call, email or text to request taxpayers’ Identity Protection PINs

 

Frequently Asked Questions 

 

Will my loan still accrue interest if I choose a deferment option?

Yes, during this time loans will still accrue interest regardless of deferment or not.

When can I expect a decision regarding my loan?

A decision regarding your loan application can take about 24 hours, however due to an increase in interest an extended decision period may occur.

How will I be notified regarding my loan?

All communication is done via email, however if more information is required, TFCU may reach out via phone if any additional information is needed.

When will approved loan money be credited to my TFCU account?

Loan money will be available within 24 hours of completing required loan documents.

Why is my decision taking longer than the expected time?

Due to the high demand with our emergency loans, our team is working very hard on expediting them as fast as possible. We are working to get you a decision as soon as possible, but ask you to please bear with us.

If I am declined will I be notified and how will I be notified?

If your loan is declined, you will receive a phone call from one of our Reps to go over the declined reasons. An adverse action letter is also sent via regular mail.